Effective Date: May 1, 2025

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Oakview Plumbing ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your information when you interact with us through our website, services, or other interactions.

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1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: When you book a service, contact us, or use our website, we may collect personal information, including but not limited to your name, phone number, email address, and physical address.

• Service Information: Details about plumbing services requested or provided, including service dates, billing information, and any customer communications regarding services.

• Website Usage Information: We may collect non-personal information when you visit our website, including your IP address, browser type, operating system, and website activity. This may be collected via cookies or similar technologies.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To schedule, deliver, and manage plumbing services.

• Communication: To respond to your inquiries, provide customer support, or send important service-related updates.

• Marketing: To send promotional offers, updates, and information about services that may interest you (if you opt in to receive such communications).

• Improving Our Services: To enhance our offerings and user experience by analyzing service patterns and feedback.

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3. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access or disclosure. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.

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4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, service contractors, or website hosting services. These third parties are required to keep your information confidential and only use it for the services they perform on our behalf.

We may also share your information when required by law, such as to comply with legal obligations, protect our rights, or prevent fraud.

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5. Cookies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website traffic and personalize content. You can adjust your browser settings to refuse cookies, but doing so may limit certain features of our website.

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6. Your Rights

You have the right to:

• Access: Request copies of your personal information we have on file.

• Correction: Request corrections to inaccurate or incomplete personal data.

• Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.

• Opt-out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe using the link provided in our emails or by contacting us directly.

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7. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your information, please contact us at:

Oakview Plumbing
Phone: 705-433-4225
Email: info@oakviewplumbing.ca